Return Policy
At Whitening Essence, your satisfaction is our priority. Please read our return policy carefully before making a purchase.
Return Eligibility
- Items can be returned within 7 days of delivery.
- Products must be sealed, unused, and in their original packaging.
- Original tags and proof of purchase (order confirmation or receipt) must be included.
Non-Returnable Items
- Opened or used skincare products (for hygiene reasons)
- Sale or discounted items
- Gift cards
How to Request a Return
WhatsApp us at +92 300 2959019 or contact us via our Contact page within 7 days of receiving your order. Please include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for return
Our team will respond within 3 business days. Please do not send items back without prior authorisation.
Return Shipping
Return delivery charges are to be paid by the customer. We do not cover return shipping costs unless the item received was defective or incorrect.
Contact Us
WhatsApp: +92 300 2959019
Monday β Saturday: 10:00 AM β 7:00 PM
